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Tenant FAQ
/ Tenant FAQ
Tenant FAQ
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We also understand that it is your home and will always strive to make your tenancy as enjoyable as possible. We respect your privacy and respond to requests promptly.
Below is a list of commonly asked questions/answers for your reference
For further information, check out the Tenancy Services Short Guide to Good Renting ( DOCUMENT- FORM 17 )
Emergency repairs will be dealt with promptly; general maintenance will be prioritized according to the nature of the problem.
Before calling regarding repairs or maintenance, use the attached Maintenance Troubleshooting Guide.
Accidents happen, but unfortunately, if you lock yourself out or lose your keys, the cost of calling out the locksmith will typically be your responsibility. Please be prepared for this should it happen.
The most important thing you can do if you are unable to pay your rent on time is communicating with us. We have a zero-tolerance policy to rent arrears, so if you realize that you’re unable to pay your rent on time, please let your property manager know as soon as possible. We can then make an arrangement that you must stick to. If you fail to pay your rent, it may result in tenancy tribunal proceedings.
No. Your bond is intended to be held to cover any damage to the property, not to cover your rent. It is held in trust with Tenancy Services, and it is illegal to expect the owner to use your bond as rent.
If you are on the move, your property manager will organize a time for your end of tenancy exit inspection. Once this has been completed and assuming property in good reletting order we can then get the bond refund process underway with RTA.
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