Owner – Managing Your Property

Property Management

Our goal is to make property investment stress-free and financially rewarding for you. That’s why we’ve created a 10 Point Service Guarantee that covers everything from tenant selection to rent payments.

Our Service guarantee:

1. One point of contact– You will always deal with a dedicated Property Manager, who will have a full understanding of all matters relating to your property.
2. Fast responses – If your -Property Manager can’t take your call during business hours, they will respond to your message within the close of same business day. If you email your Property Manager, they will respond within 1 business day or email romald@irgpl.com.au
3. Letting processes– We will thoroughly screen all prospective tenants and update you weekly while we are in the process of letting your property.

4. Accuracy– All documentation relating to the management of your property will be error-free.
5. Repairs and maintenance – We will only use qualified tradespeople to repair and maintain your property. All requests for repairs will be responded to quickly, and all repairs greater than your pre-approved disbursement will be submitted to you for approval.
6. Rent collection– We have a zero tolerance rent arrears policy and will keep you informed of any arrears, so that you can decide whether to terminate the tenancy.
7. Reporting – We will inspect your property 6 weeks from commencement of new tenancy then every quarterly thereafter and provide a written report via our CRM within 2 working days and any maintenance noted from inspections reported immediately.
8. Privacy -All personal information will be held in the strictest confidence and will not be released to a third party without your authorisation.
9. Professional Standards -We will act with honesty and integrity at all times, in accordance with Imperial Relator Group Pty Ltd documented property management policies and procedures.
10. Guarantee– If we fail to meet any of these standards than 4 weeks’ management of your property going forward, will be provided free of charge.
11. Pests Inspection – To avoid any costly structural repairs – it is recommended owners to ensure Annual termite inspections and pest control is carried out regularly.

How to improve your property without breaking the bank:

Whether you have just purchased your first investment property or you’re an expert investor with several properties in your portfolio, there are always ways you can
improve your property without breaking the bank.

In this guide, we’ll share practical tips and ideas that will help you:

• Improve your property’s value

• Attract great tenants

• Keep repair and maintenance bills down

• Get a worthwhile return on your investment As you read through the suggestions, be mindful that not everything needs to be done at once.

There are things that you can do immediately, things to go on the to-do list, and things that you might want to consider in the longer term.

And with years of experience, we can help you plan your improvements in stages, advising you in our opinion what is best to do first. In short, we can do the thinking
for you.

1. THINK before you make any changes!

The location and style of your property will influence the type of tenants you are likely to attract.

Where is your property located? For example:

• If you own a large house near the University, it might appeal to students

• If you own a 3-bedroom house in a sought after school zone, young families might be your target

Identify your target tenant

Think about what will appeal to them; after all, it makes sense to prepare your property for the type of home they will be looking for. Once you are ready to start, plan your approach from the outside in.

2. CONSIDER -street appeal

First appearances count, so make your property inviting to anyone looking at it from the road.

Start with simple touches.

Tiny things can make a big difference without you going overboard.

• Make sure that the fencing and front garden look tidy

• Clean the windows

• Wash off any dirt or cobwebs

• Add a new mailbox, plants or outdoor lighting

• Install good security lighting and door locks to protect your property and your tenants

3. FRESHEN the place up

Before you do anything major, start by giving your property a light makeover.

• Remove any mold from silicone in the bathroom

• Put in some new drapes or window furnishings

• Change old fashioned light fittings

• Replace cabinet doors, or the handles on cabinet doors

• Give chipped skirting boards and door frames a lick of paint

• Update old carpet. Be sure to replace it with something neutral and durable.

 4. CREATE functional spaces.

Look at what you can do to make the best use of the space available.

For example, perhaps:

• Add an extra bathroom in student accommodation, or an ensuite in a larger family home

• Put in a separate toilet in the laundry

• Rearrange the kitchen to cater for the latest style of whiteware

• Pop in a study nook separate from the living area, where people can work from home

• Reduce the size of a huge living room and create a pantry for the kitchen

• Installing Efficient and economical power supply system- solar power and hot water system

5. PROVIDE extra storage

Everyone likes to have plenty of storage space, inside and out. Put in some additional storage wherever
you can.

• Add a linen cupboard

• Put up some shelves in the kitchen and living areas

• Consider putting in a garden shed for people to store their bikes, lawnmowers, skis and other bulky items

6. ADD value to outdoor areas

Make practical use of outdoor space. Make it user-friendly and easy care.

• Plant a low maintenance garden

• Build a large planter box as a designated space for growing veggies

• Install a clothesline that suits the number of people living in your property

• Consider paving or concreting an under-used garden area for a carport, trailer or boat

• Storm water tanks and proper irrigation system- recycling storm water.