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 Maintenance Troubleshooting Guide

  /    Maintenance Troubleshooting Guide

Create a great rental experience and start off on the right foot with our maintenance tips below

 

Our role as Property Managers includes making sure that the property you are paying rent for is safe, compliant and well maintained.

The way that we do this is by checking regularly that everything is as it should be. Maintenance must be arranged through IMPERIAL REALTOR GROUP PTY LTD office, or by submitting maintenance through below form or Property Me Portal. To avoid unnecessary call outs of tradesmen and unnecessary costs to yourself, please take a moment to check and Troubleshoot issues first.

If you organize maintenance without contacting us, it will be at your expense (unless in extreme emergency).

If an emergency situation arises After Hours/Weekends/Public Holidays, Please contact 0402909342. We can assess the situation, advise you on the urgency and coordinate any necessary action.

Please note, this emergency service should only be used for problems with essential services, such as total electricity loss, sewage blockage, water supply, burst pipes or when the property is in danger if repairs are not carried out urgently.

Any costs incurred for unnecessary emergency assistance or engagement of qualified tradesmen for non-essential repairs will be tenants responsibility, so always contact 0402909342

Troubleshooting guide

TOTAL POWER FAILURE

No lights, power points or oven?

  • Do you hold an Electricity supply contract with an energy retailer?
  • Have you paid your power bill?
  • Check if your neighbour has power. If they don’t there may be an outage in your street. Contact your supply company for further details.
  • If your neighbours have power, check your main switch (circuit breaker in your electrical switchboard) is turned on. There may have been an overload and the circuit breaker or fuse has activated and needs re-setting or re-wiring.
  • If your flat or apartment is in a block of units, you may need to contact the Body Corporate

ELECTRIC OVEN NOT WORKING

  • Is the oven isolator turned on at the wall?
  • Is the oven plugged into the wall socket?
  • Is the Automatic / Manual switch in Manual position (‘Hand’) or is it ‘On Time’ selected in Automatic position?
  • Check your supply circuit breaker in your electrical switchboard is turned on. There may have been an overload and the circuit breaker or fuse has activated and needs re-setting or re-wiring.

STOVE OR COOK TOP ELEMENT NOT WORKING

  • Is the oven isolator turned on at the wall?
  • Is the oven plugged into the wall socket?
  • Check your supply circuit breaker in your electrical switchboard is turned on. There may have been an overload and the circuit breaker or fuse has activated and needs re-setting or re-wiring.

WATER LEAKS

Mon Day to Fri Day 8am – 5pm call our office or After hours call 0402909342

NO WATER SUPPLY

  • Check the isolator in the street box is on.
  • Turn on several cold taps at one time in the house; this may remove any air blocks.

BLOCKED DRAINS

  • Have you tried pouring hot water down the sink or using a drain cleaner such as Draino to try and free the blockage?
  • Have you cleared hairs, soap, food etc from the waste and pipe?
  • Have you removed old food from the kitchen waste and poured boiling water down the drain?
  • Leaves and debris should be removed from storm water drains

NO POWER AT ELECTRICAL SOCKET OUTLETS

  • Is the socket outlet turned on at the wall?
  • Check that the appliance in use is not faulty by trying it in another socket outlet.
  • Check your supply circuit breaker in your electrical switchboard is turned on. There may have been an overload and the circuit breaker or fuse has activated and needs re-setting or re-wiring.

NO LIGHTS

  • Is the socket outlet turned on at the wall?
  • Change light bulb
  • Check your supply circuit breaker in your electrical switchboard is turned on. There may have been an overload and the circuit breaker or fuse has activated and needs re-setting or re-wiring.

NO HOT WATER; ELECTRIC HOT WATER SYSTEM

  • Do you hold an Electricity supply contract with an energy retailer?
  • Water heaters are generally storage type and therefore may take up to two days for the water to heat from when the power is reconnected at commencement of a new tenancy.
  • Is the water heater local isolator (located adjacent to the storage cylinder) turned on?
  • Check your supply circuit breaker in your electrical switchboard is turned on. There may have been an overload and the circuit breaker or fuse has activated and needs re-setting or re-wiring.
  • Is the water tap on the hot water system itself turned on?

NO HOT WATER; GAS HOT WATER SYSTEM

  • Have you checked to see if your pilot light has gone out? Some units can be easily re-lit, others may require a tradesperson.
  • For Mains Gas supply – is the gas turned on at the main and meter power switch turned on?
  • For Gas Bottle supply – are the gas cylinders empty? If so, you need to contact the gas company and arrange to fill the cylinders.
  • Is the supply circuit breaker in your electrical switchboard turned on? There may have been an overload and the circuit breaker or fuse has activated and needs re-setting or re-wiring.
  • Have you checked the water tap on the hot water system itself is turned on?

SEWAGE BLOCKAGES OR OVERFLOWS

Mon Day to Fri Day 8am – 5pm call our office or After hours contact 0402909342

 

Appliances

Call Imperial office during Mon Day to Fri Day 8am – 5pm call our office or After hours call 0402909342

 

WHITEWARE

  • Is the power supply socket outlet turned on at the wall?
  • Check the appliance is properly plugged into the power supply socket.
  • Check the appliance isn’t faulty; try it in another socket outlet.
  • Check the supply circuit breaker in the electrical switchboard is turned on. There may have been an overload and the circuit breaker or fuse has activated and needs re-setting or re-wiring.

WASHING MACHINE NOT WORKING

  • Is the power available at the power point supplying the washing machine?
  • Are the washing machine taps turned on at the wall?
  • Have you checked that the lid is closing properly?
  • If the machine has stopped halfway through a cycle, make sure it’s not overloaded or out of balance; re-arrange items evenly in the bowl before re-starting.

DRYER NOT WORKING

Have you checked to see if the filter needs cleaning out? Dryers can automatically shut down due to lint overload in the filter.

GARAGE REMOTE CONTROL NOT WORKING

  • Have you installed new batteries?
  • Have you checked that the lever inside the garage is on ‘Auto’? The lever is generally next to the control box inside the garage. You can either choose ‘Manual’ to operate the door with the key, or ‘Auto’ to operate the door with the remote control.

 

GARBAGE DISPOSAL NOT WORKING

Is a blockage in the sink/blades causing an overload?

If so, isolate the power to the unit before attempting to remove offending items from within the unit. Once all items have been cleared, the overload button (normally a little red or black button located on the side or underneath the garbage disposal motor) can be Reset. You may have to get on your hands and knees to find the switch.

IMPORTANT: before putting hands down the sink to check for blockages, make sure unit is turned off at the wall and unplugged!

Maintenance Request Form